What our guests thought of us
We extend a warm thank you for those who wrote in to tell us about their experiences of our service when they returned home again. If you would like to let us know your views please follow this link!
This one-stop travel and shopping resource may be run by a private travel agency rather than an official tourist organisation but the breadth of its 15,000+ pages puts the official site in the shade. Visit Thaifocus for information and links on culture, cooking, sights, regions and activities; and book Thailand hotel rooms, train ticket and car rentals online. Sunday Times - UK 22 Jul
Comments about the site:
The tickets arrived this Friday, thank you very much.
What a wonderful service and such a quick reply !
Thank you very much. It has been a pleasure doing business with with you and we will certainly do business with your company again in the future as we & our 4 adult sons love visiting your beautiful country (for the hiking, canoing, scuba diving and superb food and friendly people) thank you again
Dianne Wilkinson (Australia)
I am writing to express my thanks for the excellent service I received from you in the booking arrangements you made for me for my last holiday.
You booked my hotels and train tickets and this was all done in a most professional and pleasant manner.
I will not hesitate to use your services again and have also passed on your details to all my friends.
Kind regards to all your staff,
Ernie Hastings (UK)
Thank you for your confirmation of the car rental. I shall be arriving 1555pm. Once again thank you for your excellent service.
T. Donoghue (UK)
Wangcome Hotel - room was comfortable, clean and well-serviced; hotel location in Central Chiang Rai was ideal for us, we were able to walk in a few minutes to local tourist restaurants etc.
Breakfast buffet was good quality, and hotel staff helpful. The hotel coffee shop is also a good feature.
Once again, thanks for all the other reservations you made for us. The VIP bus to Chiang Rai was an enjoyable experience. We also enjoyed the 11 hr Sprinter train from Bangkok - the free meals brought to our seat during the journey were an unexpected extra benefit our whole visit was a memorable success,
best wishes, Ian & Val McFarlane (UK)
I would just like to take this opportunity to say thank you very much for the fantastic time my girlfriend and I had on the 3 day 2 night trek we had on 5th to 7th February. We had such an amazing time, it was definitely a once in a lifetime experience.
Our thanks goes to Num and the Mahouts for making our trip an extremely enjoyable, the trip well and truly exceeding our expectations, and it was the high light of our holiday. We would be grateful if you could pass on our thanks to them.
If we hear of anyone going to Thailand we will strongly urge them to contact you and join one of your treks rather than do any other trek.
As a result of your website and your trip we have decided to see if we can make a difference. We are now in the early development of trying to organise a raffle or a few charity events at work. All proceeds from these events will be donated to you, for the plight of the elephants.
Please could you let us know how we can do this. - Steven Moye - UK
This is to thank you for the bookings you had made for my family vacation in Bangkok and Phuket from 21st Dec 2003 to 30th Dec 2003.
Both the hotels 'City Lodge' in Bangkok and 'Patong Villa ' in Phuket lived out to our expectation.
The hospitality of both the places was excellent and the location of both the hotels is also very convenient. We have recommended your website 'thaifocus.com' to all our friends for making their holiday bookings in Thailand.
Thank You once again, - Shreela Gupta Banerjee
We all arrived home in California last night, and decided it was appropriate to commend you and your staff for all the help you provided for us. The trekking trip was the highlight of our two weeks in Thailand. The hotel recommendations were also superb. You clearly went out of you way to help us and we appreciated that tremendously. We are only sorry that we didn't decide to spend more time in Chiang Mai.
We all plan on traveling to Thailand again in the future, and will definitely spend time in Chiang Mai. We will also recommend your services to anyone planning on making a trip to Thailand. Thank you again for all your help and best of luck in the future.
Cameron Protiva - USA
My wife, daughter and I just returned from a two
week stay in Chiang Mai. I found Gem Travel via the Internet and called
to check on a tour of Northern Thailand. The lady that answered the phone
(Dao), was absolutely outstanding. She even came to our hotel to process
the paperwork and show us pictures of other tours. We were impressed with
her professionalism and exuberance. We arranged for four private tours
during our stay. We kept the same tour guide and driver because they too
were outstanding. The office staff even helped arrange and provide
transportation for, a surprise birthday party for my daughter. I have
been to Thailand numerous times over the past 30 years and have gone on
many tours. I have also lived in several countries around the world and
gone on many tours. I was never impressed with any tour company until I
used GEM TRAVEL in Chiang Mai. This tour company does it right. If you
want to enjoy a tour the way it should be given, contact GEM TRAVEL in
I have used this site last year and I had excellent professional
service. All my reservations went perfect. Could not be any happier that
is why I am using this service again.
Good Site to find things in the orders that you want
Thank you Moh, you are an excellent cook and an excellent guide. We
learned a lot about Thailand. (Doi Inthanon Trek 3
This tour (elephant education 2 days) was the most eye opening
experience. Dom (guide) was fabulous.
Just to say how much I enjoyed the Elephant tour (10-11th July).
It was excellent. Pond (correct spelling ??) was great. I wish you all the
best with the conservation project - it certainly is a step in the right
direction. I have just filled in the internet form for volunteering in
I want to extend a big thank you to everyone at Thaifocus/Gem Travel
who helped make our trip to Chiang Mai and Bangkok an enjoyable trip. I
will admit that being a travel agent I was very leery of booking hotels
on-line from a company I was unfamiliar with. But, the prices were great
for the hotels we were interested in so, I thought I'd try it out. The
trip went off without a hitch and, the hotels that were recommended were
perfect for our wants/needs. We also booked various tours in Chiang Mai
with Gem Travel and everyone involved was wonderful. Hopefully we'll get
the chance to return to Thailand at which point I will not hesitate to use
you again. If we don't I am most certainly letting everyone we know about
Thanks for the great help in getting my favourite Room 648.
Thank you for your great service. I am grateful for your prompt
As you predicted, they arrived on Monday, February 14. My thanks for
your efficiency and quality service. I will be sure to stop at Gem Travel
when I arrive at Chiang Mai. I would like to take a couple of tours. I
wish I was aware of your agency a little earlier, as I leave for Thailand
tomorrow. Again, Khap Khun Mak Kruap.
Wow, its great to get an actual person to help me with this. Thank you
very much. You offer a great. service and I will recommend you all to my
friends and colleagues.