Frequently Asked Questions (FAQ)

Q. How long have you been in business.?
A. Since 1987. the website has been in operation since 1997  We have served 10,000's thousands of shoppers and travel surfers since our on-line operations began.

Q. How do I know my credit card and personal details are safe?
A. We use secure servers (https) for ordering and never email these details, they are downloaded from the secure server. Please see our safe shopping section for more details. 

Q. What currency do you use to sell your items?
A. We use US$ as our experience with on-line shoppers suggests that this is the most easily understood. If you wish to find out home much things cost in your local currency please feel free to use our free currency converter. The link is on the left hand menu of every shopping page.

Q. Tell me more about the elephant projects you support and, if I buy something from you, how will it help the elephants?
A. Try this URL for the latest news and details. Part of our proceeds goes toward medicine for our own elephants as well as others in the jungle area's of Northern Thailand.

Q. Other than those listed on your site, what other products do you have?
A. We have a huge number of suppliers and producers of produce from pencil tops to teak wooden furniture. Please email us, let us know what you are interested in and we will do our best to find it for you.

Q. Can you fulfill large orders?
A. Yes, Whilst our shopping cart is the showcase of many of our products we wholesale to dealers in most Western, and may Asian countries. We are always happy to deal with wholesalers and resellers and welcome your enquiries. We recommend you do this via email so that we may initiate the process according to your specifications.  Also see the B2B/Wholesale link for more details.

Q. How long does shipping take. I live in the United States?
A. Depending on your chosen shipping method (eg air mail, TNT, sea) shipping should take between four days to six weeks. The same times apply to most Western countries.

Q. If I order something from you and it arrives broken will I get a replacement and, if so, how can I organize this?
A. Yes, you will get a replacement item. Simply photograph the damage, email or post the photograph and we will send you a new item as soon as this is received.

Also see other FAQ's