Frequently Asked Questions (FAQ)
Q. How long have you been in
A. Since 1987. the website has been in operation since
1997 We have served 10,000's thousands of shoppers and
travel surfers since our on-line operations began.
Q. How do I know my credit card and
personal details are safe?
A. We use secure servers (https) for ordering and never
email these details, they are downloaded from the secure server.
Please see our safe shopping section
for more details.
Q. What currency do you use to sell
A. We use US$ as our experience with on-line shoppers
suggests that this is the most easily understood. If you wish to
find out home much things cost in your local currency please feel
free to use our free currency converter. The link is on the
left hand menu of every shopping page.
Q. Tell me more about the elephant
projects you support and, if I buy something from you, how will it
help the elephants?
A. Try this URL for
the latest news and details. Part of our proceeds goes toward
medicine for our own elephants as well as others in the jungle
area's of Northern Thailand.
Q. Other than those listed on your
site, what other products do you have?
A. We have a huge number of suppliers and producers of
produce from pencil tops to teak wooden furniture. Please email
us, let us know what you are interested in and we will do our
best to find it for you.
Q. Can you fulfill large orders?
A. Yes, Whilst our shopping cart is the showcase of
many of our products we wholesale to dealers in most Western, and
may Asian countries. We are always happy to deal with wholesalers
and resellers and welcome your enquiries. We recommend you do this
email so that we may initiate the process according to your
specifications. Also see the B2B/Wholesale
link for more details.
Q. How long does shipping take. I live
in the United States?
A. Depending on your chosen shipping method (eg air
mail, TNT, sea) shipping should take between four days to six
weeks. The same times apply to most Western countries.
Q. If I order something from you and
it arrives broken will I get a replacement and, if so, how can I
A. Yes, you will get a replacement item. Simply
photograph the damage, email or post the photograph and we will
send you a new item as soon as this is received.
Also see other